FRESH ON AMAZON.COM
This project involved migrating the existing standalone Fresh website over to Amazon.com. This project featured multiple design interations, pivots, and leadership changes, leading to a number of areas of influence that I led.
WHAT I DID
I led UX for acquistion of new Fresh customers across any touchpoint in the user journey on Amazon.com I provided multiple rounds of wireframes, flows, etc. across all devices and platforms in order to drive concensus throughout multiple design reviews with senior leadership across multiple organizations at Amazon. The finalized mocks were then transitioned to design specifications and where sheparded through the development process. Rather than just meeting our goal of maintaining existing membership sign up rates, we exceeded them by 3X. I'm also involved with future experimentation in order to improve this number even further while also focusing on retention.
I also led UX for navigation. Much like most of the overall project, this project also required cross-team acceptance which required mulitple senior leadership reviews. Outcome was "new" badge in global nav, adoption of green bar and custom Fresh sub-nav IA and design as new Amazon pattern, leading to qualitative feedback of customers finding Fresh and understanding when they're in the Fresh store.
Following early rounds of usability testing, I led UX efforts to elevate awareness of Fresh across Amazon. This required quick turn-around of wireframes/mocks in order to drive decisions through multiple partner teams. I then led multiple design reviews with senior leadership across multiple organizations to gain approval.
I was also involved in early mobile concept work to reinvent how customer could ingress/egress the Fresh store within Amazon. I led multiple rounds of co-design sessions in order to land with a handful of unique solutions. While the work was ultimately scrapped within Fresh, our multiple rounds of leadership reviews led to a "card" pattern on the mobile Amazon gateway.
Research: Usability testing, contextual inquiry, competitive analysis, surveys, card-sorting
Exploration: Co-design workshops, workflows, wireframing, prototyping
Desktop, iOS, Android, mobile web
Sketch, Axure, Adobe suite, HTML/CSS/JS